Help with Requests

Requests can only be made by current students, and by current or retired faculty and staff of the University of Guelph, University of Waterloo, and Wilfrid Laurier University. For further information see: TUG Lending Policy Appendix D.

Books | Journals | Other

Books

In TRELLIS, but not in my home library [UG patrons click here] [UW faculty, graduate students, and staff click here]:

Use the button in TRELLIS to place a Hold or Recall on a book.

• To make a request, first display the record of the item you want.
• You now need to check the status of the item. If status line reads: "In Library," and the book is at a TriUniversity Group library (including the Annex) other than your "home" library, you would request a Hold. If the status is "On Loan," you need to request a Recall.
• Note:  For items with "Order status: Item received. To borrow, Request a Hold or inquire at a circulation desk," processing takes up to 5 business days. This extra time is required to allow for the item to be rush catalogued.
• Next, click on the "request item from TRELLIS" button at the top of the screen. In the text boxes provided, enter the barcode number from your university ID card and your last name. Click "OK."
• Now select Hold or Recall based on the item's status. Click "OK."
• On the next screen, re-enter your barcode number. You may provide comments about the request. You must select a pick-up location. You can also change the number of days for the request to stay active. Finally, click "OK."
• If you wish to cancel any of your requests, you may do so by going to your Patron Info area, and then to the Request Information area of your record.
• After you are finished making requests for items be sure to click especially if you are using a public machine.

Use the button in TRELLIS to request a book not in the TriUniversity Group of Libraires. On the page which follows, select the link for VDX RACER Interlibrary Loan. From VDX RACER you may search for items at other libraries, and place requests.

Journal Articles

Use the button in TRELLIS to request journal articles from journals in the TriUniversity Group of Libraries collections.

• To make a request, first display the record of the item that contains the article.
• Ensure that the journal volume and/or issue containing the article you are after is included in the "Library has" section of the record.
• Next, click on the "request item from TRELLIS" button at the top of the screen. In the text boxes provided, enter the barcode number from your university ID card and your last name. Click "OK."
• Now click on .
• Follow the Instructions on the screen that appears. Only the "Comments" field is optional. All other fields must be filled in.
• Once you have completed the form, click "Submit Request."
• If you wish to cancel an article request, you may do so by logging in to RACER and viewing your requests.
• After you are finished making requests for items be sure to click especially if you are using a public machine.

To request a journal article not in TRELLIS use the button.

Other*

• Use the same procedures as books, see above

To request other types of materials not in TRELLIS use the button.